How can I play games?
Follow these easy steps to start playing...
Find your favorite game and click "Play Now"
When I try to play a game nothing happens.
You may be running a pop-up blocker that is preventing our games from launching.
To override your pop-up blocking software try one of the following:
1. Hold down the "Ctrl" key when clicking on a "Play Now" button.
2. Set your pop-up blocker to allow pop-ups from this site.
Or, you may need to update the free Flash player software that we use for all of
our free online games. It will only take a minute. To update your free Flash player
software, please visit Adobe's website here:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
And, don't worry. This software will only help you play our games. It is not a virus,
or anything like that. It's the software that makes PCHGames work -and that's
it!
You may need to restart the computer after installation.
I can't see the entire game screen. It gets cut off.
It is likely that your computer monitor is set at 800x600 pixels or less. On Windows
computers, right click on your desktop, select Properties. Then, select Display
Properties. The minimum resolution of your monitor should be set at 1024x768. On
Mac, visit Display Properties and set for 1024x768 at a minimum.
How do I change my avatar?
To change your avatar click "My Profile," then select "Edit Profile," and select
a new avatar and then click "apply." Your new avatar will appear right away.
If you are having trouble logging in:
Make sure you are using your e-mail address as your Login, not your user name. Your
user name is used for display on the site but always use the e-mail address you
signed up with as your login.
If you have logged in but the site is saying you are not logged in:
This is most likely due to the cookie on your browser becoming corrupt. Your cookie
controls letting your computer know that you are logged into PCHGames.
To fix this, please navigate away from PCHGames. Clear your cookies and cache for
your browser. Navigate back to www.pchgames.com and sign back in.
If you are not sure if you received tokens for the game you played:
You can look up your tokens transactions by following the below steps:
1) Navigate to http://www.pchgames.com/games/allgames.aspx
2) Log into the site
3) Click My Profile
4) Click My Transactions
You’ll be able see all tokens that were added to or subtracted from your account.
If you don’t see tokens you think you should have won, please send us the game you
were playing, the day, time, score, and tokens you earned from that game and we
will check to see if it submitted correctly.
If you don’t think your scores or tokens are reporting to the leaderboard properly:
There are two leader boards for each game on PCHGames.
The top leader board is the HIGH SCORE leader board. The bottom leader board is
the TOKENS TOTAL leader board. Each leader board lasts for 1 week starting and ending
at midnight Sunday Eastern Standard Time. The top 5 leaders on each board will be
awarded 500 treats for their top scores (If more than 5 people tie on the leader
boards, they will all be awarded the 500 tokens). Each leader board only houses
the top 100 players.
The HIGH SCORE leader board represents the highest score players have achieved on
the game for the week. Your highest score that week will be put up on the leader
board. High Scores are not cumulative, so they will not add up the more you play.
The only way to increase the score is to play better and score higher. This is designed
to show you who played better or worse then you. Everyone with higher scores represents
people who played better then you that week. Everyone with lower scores represents
people you played better than this week.
The TOKENS TOTAL leader board represents the number of treats you have earned for
this game this week. Your token total continues to rise, the more tokens you are
awarded. This is designed to show you who is playing more or less then you on this
game this week. Players who have higher token total most likely played more games
than you by earning more tokens. Players who have fewer tokens most likely played
less games than you and thus earned less tokens.
As you can see, at PCHGames, we reward players who are skilled at the games, but
also reward those players who love the game and play often.
If you are having trouble with our games:
Ninety percent of game problems are caused by a corrupt Flash player. If you are
having trouble, the first step is to uninstall and re-install a clean copy of the
Adobe Flash Player.
To uninstall Flash:
1) Navigate to http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
2) Click on the correct uninstaller for your computer
3) Save it to your desktop
4) Double click the uninstaller on the desktop and follow the instructions
5) When it is complete, reboot your computer
To install Flash:
1) Navigate to http://www.adobe.com/products/flashplayer/
2) Click Download Now and follow the instructions
3) Navigate back to www.pchgames.com and select a game
If you have followed these steps and are still having trouble, please email us the
problem as well as your computer specifications. It is important for us to have
this information so we can research the issue. Please send the following:
Operating System:
Browser (Internet Explorer 7, Firefox 2, etc):
Internet Connection (dial up/broadband):
CPU Speed:
RAM:
If you don’t see your name in the Players Online list:
The player’s online list only displays the most recent 50 users to the site. So
if you have been online for a while chances are more people have signed on in the
meantime and your name has dropped to the bottom of the list and will not display.
What can I do with my tokens?
If you live in the United States and are over the age of 18, you can use your tokens
to enter sweepstakes for free here:
http://www.pchgames.com/tokens/redeemtokens.aspx
There is no cost to enter the sweepstakes. The sweepstakes change every month and
each month new winners are chosen.
See sweepstakes rules here:
http://www.pchgames.com/help/sweepstake_rules.aspx
See sweepstakes facts here:
http://www.pchgames.com/help/sweepstake_rules2.aspx
My question wasn’t answered on this list:
If you are still having trouble or have other questions, please email us back at
support@pchgames.com.
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